Built for small businesses that live off inbound leads
Harbor Point ServicesKeller & Co.Rosewood ClinicsCascade StudioBrandywine GroupNorthpoint Partners
The problem
The leads you miss aren't coming back.
Leads that hit voicemail or sit in an inbox overnight usually don't come back — they go to the next business on the list. After hours, during lunch, the ten minutes your front desk steps out. That's where new customers go.
The math, out loud
Run the numbers for your business.
Drag, scroll, or type. We'll handle the math. By our estimates, most small businesses lose $8k–$25k a month in missed leads and calls.
How it works
Four steps from a ringing phone to a booked appointment.
No phone trees. No “press 1 for reception.” Just someone on the line who sounds like they actually work at your business.
What our agent actually sounds like
It sounds like a person who actually works there.
This is the real Northdesk voice, on the kind of call we handle every day. Contractions, short turns, a rattled caller, kept calm and booked before the call ends.
Play an example call0:00 / 0:54 · transcript follows →
Pricing
Priced by the conversation, not the minute.
Starter answers every call. Growth and Scale also call your web and ad leads back within seconds and manage them for you. Every integration is on every plan. Month-to-month, no contracts, cancel anytime.
Starter
$79/mo
Stop missing calls.
- ✓100 conversations / month
- ✓AI receptionist · 24/7
- ✓Books into your calendar
Most Popular
Growth
$239/mo
Everything in Starter, plus:
- ✓300 conversations / month
- ✓Outbound instant lead callback
- ✓Lead & contact management
Scale
$639/mo
Everything in Growth, plus:
- ✓800 conversations / month
- ✓Multi-location support
- ✓Advanced analytics
- ✓Priority support
- ✓Custom integrations
Questions we get on the call
Before you book the demo.
If a caller asks directly, the agent says it's an AI assistant for the business and keeps moving. Otherwise it doesn't come up. Most callers can't tell. The agent speaks in contractions, keeps turns short, and handles interruptions cleanly.
The moment someone submits your web or ad lead form, Northdesk calls that lead within seconds. The same agent that answers your phone works the new lead while their interest is hot, qualifies them, and books the appointment. You don't lift a finger.
Starter answers the calls you'd otherwise miss: it picks up, qualifies, and books into your calendar. Growth adds the outbound side: it also calls your web and ad leads back within seconds and keeps every lead organized so none go cold. If you run any lead forms or ads, you want Growth. If you just need the phone covered, start with Starter.
We call. A phone call within seconds of the form submission books far more jobs than a text they might read hours later. Texting may come later, but calling first, fast, is the whole point.
Yes. Booking runs through your connected calendar: Cal.com, Google Calendar, or Microsoft 365. Outlook, iCloud, and most tools that expose a booking API work too. Setup takes about twenty minutes, once.
The agent takes the caller's name, number, and a one-sentence description, then alerts your on-call contact right away so they can call the customer back. For life-threatening signals like severe bleeding, trouble breathing, or chest pain, the agent tells the caller to hang up and call 911 first.
No. We sit alongside whatever you already use. Your existing number, call logs, and workflows stay where they are. Northdesk takes the pickup job (after hours, at lunch, when the front desk is slammed, and the second a new lead comes in) and hands booked appointments straight to your calendar.
Forty-eight hours from the onboarding call. We point your main number at the agent (or set up a new one), wire the instant callback to your lead form, tune the prompt to your hours and services, and run one test call with you.
Transcripts and recordings are encrypted in transit and at rest, and retention follows your business's policy. Sector-specific requirements (including BAAs for regulated industries) vary per setup, so bring yours to the discovery call and we'll walk through them.
Don't. On the demo call the agent asks your actual call volume and works the numbers with you in under three minutes. If it doesn't clear three times the cost, we'll say so.